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My Resume

Technical Skills: Advanced business data analysis skills in Python and SAS E-Miner, with experience in machine learning. Proficient in data visualization using Tableau. Capable of utilizing SQL (Data analysis projects showcased on the Projects page)

EDUCATION BACKGROUND

• MSc., Business Information Systems

  City University of Hong Kong (June 2024)

• Bachelor, Economics

  Sun Yat-Sen University (June 2021)

WORK EXPERIENCE

Senior Business Operations Officer @ CLPS GLOGAL (July 2025 - Present)

Business Operations Officer @ CLPS GLOGAL (June 2024 - July 2025)

• Assist in managing daily global business operations, Supporting international business including HK, Japan, and USA regions, Monitoring the team performance by region, generating comprehensive monthly analysis reports, and cross-referencing multiple data sources;
• Monitor and review business fulfillment status and data updates, and make sure information is uploaded and maintained accurately, ensure all business data are properly stored and synchronized within the system.
• Conduct research and data analysis to support business planning and prepare reports with accurate data for management review;
• Support the implementation of operational policies, procedures, and guidelines;
• Collaborate with different functional departments to verify data accuracy as needed;

Internship: Mylink Centre Business Development Role @ CHINA MOBILE HONG KONG (September 2023 - June 2024)

• Contributed to efficient data operations by assisting with regular data tasks, and assisted in analyzing the platform sales data such as GMV, and gross profit to identify monthly sales trends.
• Provided support for sales activities and roadshows, ensuring the smooth running of events.

Sales Operations Assistant @ SINO GROUP (April 2021 - October 2022)

• Employed history data and market trends to generate reliable sales forecasts, consistently achieving around 80% accuracy rate in monthly sales demand predictions.
• Regularly prepared comprehensive reports on sales performance, campaign results, and key metrics. Identifying bottlenecks and inefficiencies in the sales process.
• Collaborated cross-functionally with product, marketing, and sales teams to develop effective go-to-market models for new products and campaigns. Ensure the campaigns’ timely delivery within budget constraints and provide support for the expansion of operation and sales solutions.

PUBLICATIONS

User Acceptance of Blockchain Technology in Financial Applications: Information Security, Technology Awareness and Privacy Aspects @ MDPI (August 2024) The research investigated the factors that influence customer acceptance of blockchain technology in financial applications. The findings provide valuable insights that can help increase people’s adoption and use of blockchain-powered financial services.

ENTREPRENEURIAL EXPERIENCE

Founder, Product Operation & Digital Marketing @ FOEDUS TRADING LTD (September 2020 - March 2021)

• Launched and managed a Shopify store specializing in gaming accessories, developed a comprehensive product catalog, optimized product listings, and implemented effective pricing strategies. Tracked CPC, and CPM data across Facebook and Instagram, analyzed ad performance metrics, and identified opportunities for optimization.
• Created interesting social media postings about trending subjects, resulting in better user engagement. Collaborated with my partner to create eye-catching advertisements for holidays such as Black Friday and Christmas campaigns and tailored ad content for promotions.
• Created and managed customized Facebook and Instagram ad campaigns targeting specific audience segments, and A/B tested ad features and optimized targeting parameters, resulting in an increase in conversion rates and GMV.

Language: Cantonese; Mandarin; English